Shipping Information

At Sheego Verkaufe, we strive to provide you with a seamless shopping experience. Below you will find detailed information about our shipping options, delivery times, and order processing.

Order Processing Time

Orders are typically processed within 1-2 business days. Once your order has been processed, it will be shipped according to the shipping method you selected during checkout.

Shipping Methods

• Standard Shipping: We use DHL or FedEx for standard shipping. Delivery time is 10-15 business days after dispatch. Shipping fee is €12.95.
• Free Shipping: For orders over €50, we offer free shipping via EMS. Delivery time is 15-25 business days after dispatch.

Please note that delivery times may vary depending on your location and any potential customs delays.

Returns & Exchanges

Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange policy. Please review the following information to understand our process.

Return & Exchange Process

To initiate a return or exchange, please follow these steps:

1. Check Eligibility: Ensure that your item is eligible for return or exchange. Please note that certain items, such as underwear, swimwear, and lingerie, are non-returnable due to hygiene reasons.
2. Complete the Return Form: Fill out the return form provided below. Include your order number, reason for return, and contact details.
3. Package the Item: Securely pack the item in its original packaging and include the completed return form.
4. Ship the Package: Send the package to our return address: Sheego Verkaufe, Bahnhofstraße 87, Augsburg, DE 85923.
5. Confirmation: Once we receive and inspect your return, you will receive a confirmation email. Your refund or exchange will be processed within 5-7 business days.

Return Form

Please use the following form to initiate your return:

• Order Number: [Your Order Number]
• Name: [Your Full Name]
• Email: [Your Email Address]
• Phone Number: [Your Phone Number]
• Reason for Return: [Please specify the reason]
• Item: [Item Name and Size]

Refund Process

Once your return is received and inspected, your refund will be processed within 5-7 business days and credited back to your original payment method (e.g., credit card, PayPal). Please note that the processing time may vary depending on your bank or payment provider.

Non-Returnable Items

Due to hygiene reasons, the following items are non-returnable:

• Underwear (Dessous)
• Swimwear (Badeanzüge)
• Swim Dresses (Badekleider)

Contact Us

If you have any questions regarding our shipping or return policy, please do not hesitate to contact us at [email protected].